Privacy Policy
Last Updated: September 23, 2026
Privacy Policy
Effective Date: 24 Aug 2026
PropWell.in (“PropWell”, “we”, “us”, or “our”) respects the privacy of individuals who use our website, platform, applications, agent portals and related services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and how users may exercise applicable privacy rights.
PropWell is operated by Pixlant Multimedia.
1. Information We Collect
Depending on how you use PropWell, we may collect the following categories of information.
A. Account Information
This may include:
• Name
• Business name
• Email address
• Mobile number
• Business address
• Professional information
• Profile photograph or logo
• Login credentials and authentication information
• Subscription information
B. Property Information
Agents and other authorized Users may provide:
• Property details
• Property photographs
• Videos
• Location information
• Property documents
• Pricing information
• Property descriptions
• Project details
• Amenities
• Property status
• Ownership or authorization information
• Other listing-related information
Users are responsible for ensuring that they have the necessary rights and permissions to upload such information.
C. Client and Prospect Information
Agents may use PropWell to manage their business relationships.
This may include information entered by an Agent relating to clients or prospects, such as:
• Name
• Contact details
• Property interest
• Requirements
• Notes
• Follow-up information
• Communication history
• Appointment information
• Enquiry information
• Pipeline or status information
Where an Agent enters personal information relating to another person, the Agent is responsible for ensuring that the collection and use of such information is lawful and appropriately authorized.
2. Automatically Collected Information
When you access or use PropWell, certain technical information may be automatically collected.
This may include:
• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Date and time of access
• Login and logout information
• Pages and features accessed
• Session information
• Referral information
• Error information
• Security-related information
• Network information
• Cookies and similar technologies
3. Activity Logs and Audit Records
PropWell maintains system and activity records as part of operating, securing and administering the Platform.
Depending on the feature and account type, these records may include:
• Account creation
• Login and logout events
• Password and authentication events
• Property creation
• Property modification
• Property deletion
• Listing publication and unpublication
• Document uploads
• Document changes
• Client record creation or modification
• Follow-up creation and updates
• Enquiry activity
• Listing sharing activity
• Portal access
• Administrative actions
• Subscription and billing activity
• Support interactions
• Security events
• Device and technical information
• IP addresses
• Timestamps
• System errors and diagnostic events
These records may be maintained for security, auditing, fraud prevention, troubleshooting, dispute resolution, service administration, legal compliance and legitimate business purposes.
4. Why We Collect Information
We may use information to:
• Create and maintain accounts
• Provide Platform services
• Display Agent profiles and listings
• Manage property portfolios
• Provide CRM and business management features
• Process enquiries
• Provide notifications and communications
• Authenticate Users
• Improve Platform performance
• Detect fraud and unauthorized activity
• Maintain security
• Troubleshoot technical problems
• Provide customer support
• Process subscriptions and payments
• Maintain business and audit records
• Comply with applicable laws and lawful requests
• Resolve disputes
• Protect the rights, property and security of PropWell and its Users
5. Cookies and Similar Technologies
PropWell may use cookies, local storage, session technologies and similar mechanisms to:
• Keep Users logged in
• Maintain sessions
• Remember preferences
• Improve Platform functionality
• Understand usage patterns
• Maintain security
• Diagnose technical issues
• Improve the User experience
Users may be able to control cookies through their browser settings, although disabling certain technologies may affect Platform functionality.
6. Use of Agent and Business Data
PropWell provides private digital workspaces and portals for real estate professionals.
Subject to the User's account settings and applicable services, information entered into an Agent's workspace may be used to provide the requested Platform functionality.
PropWell does not sell or commercially trade an Agent's client database or property portfolio to competing brokers merely because the Agent uses PropWell.
However, information may be processed by PropWell's service providers where reasonably necessary to operate the Platform.
7. Sharing of Information
We may share information where reasonably necessary with:
• Technology and hosting providers
• Cloud storage providers
• Payment processors
• Communication and notification providers
• Security and fraud-prevention service providers
• Analytics and technical service providers
• Professional advisors
• Legal or regulatory authorities where required
• Courts, government agencies or law-enforcement authorities where legally required
• Successor entities in connection with a merger, acquisition, restructuring or transfer of business
We do not share personal information with third parties for their independent commercial use except where permitted by law, expressly authorized by the User, or otherwise described in this Policy.
8. Legal Requests and Disclosure
PropWell may preserve, access or disclose information where reasonably necessary to:
• Comply with applicable law
• Respond to lawful governmental requests
• Comply with court orders
• Investigate suspected fraud
• Investigate security incidents
• Protect Users or the public
• Enforce our Terms and policies
• Protect our legal rights and property
9. Data Security
PropWell takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse or destruction.
Security measures may include:
• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Secure hosting practices
• Monitoring and logging
• Backup mechanisms
• Administrative controls
• Security reviews
However, no internet-based system can guarantee absolute security.
10. Data Retention
We may retain information for as long as reasonably necessary for the purposes described in this Policy, including:
• Providing Platform services
• Maintaining business records
• Security and audit purposes
• Resolving disputes
• Preventing fraud and abuse
• Meeting contractual obligations
• Complying with legal and regulatory requirements
Some system logs, transaction records, security records and other technical records may need to be retained after account closure where reasonably necessary for legal, security, audit or legitimate business purposes.
Where information is no longer required and there is no legal or legitimate reason to retain it, it may be deleted, anonymized or securely disposed of in accordance with applicable practices.
11. Account Closure
Users may request closure of their account by contacting PropWell.
Account closure may result in the removal or disabling of access to the User's Platform account and content, subject to:
• Applicable retention requirements
• Outstanding contractual obligations
• Legal requirements
• Fraud-prevention requirements
• Security and audit records
• Dispute or investigation requirements
12. User Rights
Subject to applicable law and the operational framework applicable to PropWell, Users may have rights relating to their personal information, including rights to:
• Obtain information about processing
• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance
• Exercise other rights available under applicable data-protection law
Requests may be subject to reasonable identity verification and applicable legal limitations.
13. Children's Information
PropWell is intended primarily for adults and professional Users.
We do not knowingly design the Platform for children or knowingly collect children's personal data for independent commercial purposes.
If we become aware that personal information has been collected from a child in circumstances where applicable law requires otherwise, we may take appropriate steps to delete or restrict such information.
14. Third-Party Websites
PropWell may provide links to third-party websites or services.
Their privacy practices are governed by their respective privacy policies. PropWell is not responsible for the privacy practices of third-party websites.
15. Business Transfers
If PropWell or its operating business is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, information maintained by the Platform may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
16. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Platform, technology, business practices or applicable law.
The updated version will be published on this page with a revised “Last Updated” date.
17. Grievance and Privacy Contact
For privacy-related questions, requests or complaints, contact:
PropWell.in
Operated by: Pixlant Multimedia
Email: pixlant@gmail.com
Website: PropWell.in
Where required by applicable law, PropWell will designate and publish the details of the appropriate Grievance Officer or Data Protection Officer.
18. Consent and Acknowledgement
By using PropWell.in, creating an account, submitting information or continuing to use the Platform after being provided with applicable notices, you acknowledge that you have read this Privacy Policy and understand how your information may be processed as described herein, subject to applicable law and the consent or other lawful basis required for the relevant processing activity.